Last Updated: February 6, 2026
Sync2 AI ("Company," "we," "us," or "our") operates the website sync2ai.com (the "Site") and provides AI-powered patient engagement services for healthcare practices (the "Services"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site, submit a form, or communicate with us via text message, email, or phone.
By accessing or using our Site or Services, you agree to this Privacy Policy. If you do not agree, please do not use our Site or Services.
1. INFORMATION WE COLLECT
We collect information you voluntarily provide to us, including but not limited to:
- Full name
- Email address
- Phone number
- Practice name
- Practice type
- Monthly consultation volume
- Business challenges and goals
We may also automatically collect certain information when you visit our Site, including:
- IP address
- Browser type and version
- Operating system
- Pages visited and time spent on pages
- Referring website
- Device type
2. HOW WE USE YOUR INFORMATION
We use the information we collect for the following purposes:
- To respond to your inquiries and provide information about our Services
- To schedule and confirm consultations and demo calls
- To send marketing and promotional text messages (with your consent)
- To send appointment reminders and follow-up communications
- To improve our Site and Services
- To comply with legal obligations
We do NOT use your information for:
- Selling or renting your personal data to third parties
- Sharing your data with third parties for their independent marketing purposes
3. TEXT MESSAGING (SMS/MMS)
When you provide your phone number and submit our lead form, you consent to receive marketing and informational text messages from Sync2 AI. By opting in, you agree to the following:
- Message Frequency: Message frequency varies. You may receive up to 10 messages per month.
- Message and Data Rates: Standard message and data rates may apply depending on your mobile carrier and plan.
- Opt-Out: You may opt out of receiving text messages at any time by replying STOP to any message. Upon receipt of your STOP request, we will send a final confirmation message and no further messages will be sent.
- Help: Reply HELP to any message for support, or contact us at [email protected].
- Carriers Are Not Liable: Carriers are not liable for delayed or undelivered messages.
- No Mobile Information Sharing: We will not share your mobile phone number or any information collected through our SMS program with third parties for their marketing purposes. Your consent to receive text messages is not a condition of purchasing any goods or services.
Supported carriers include but are not limited to: AT&T, T-Mobile, Verizon, Sprint, and other major U.S. carriers.
4. HOW WE SHARE YOUR INFORMATION
We do not sell, trade, or rent your personal information to third parties.
We may share your information only in the following circumstances:
- Service Providers: We may share your information with third-party vendors who perform services on our behalf (e.g., CRM platforms, SMS delivery providers, email platforms). These providers are contractually obligated to protect your data and use it only for the purposes we specify.
- Legal Requirements: We may disclose your information if required by law, regulation, legal process, or governmental request.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
- With Your Consent: We may share your information with third parties when you explicitly consent to such sharing.
5. DATA SECURITY
We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. DATA RETENTION
We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. When your information is no longer needed, we will securely delete or anonymize it.
7. YOUR RIGHTS AND CHOICES
Depending on your jurisdiction, you may have the following rights:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request that we correct inaccurate or incomplete information.
- Deletion: Request that we delete your personal information, subject to certain legal exceptions.
- Opt-Out of Marketing: Unsubscribe from marketing emails by clicking the "unsubscribe" link in any email, or opt out of text messages by replying STOP.
To exercise any of these rights, contact us at [email protected].
8. CALIFORNIA PRIVACY RIGHTS (CCPA)
If you are a California resident, you have the right to:
- Know what personal information we collect, use, and disclose
- Request deletion of your personal information
- Opt out of the sale of your personal information (we do not sell personal information)
- Not be discriminated against for exercising your privacy rights
To submit a request, contact us at [email protected].
9. THIRD-PARTY LINKS
Our Site may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties. We encourage you to review the privacy policies of any third-party sites you visit.
10. CHILDREN'S PRIVACY
Our Site and Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it promptly.
11. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. Your continued use of our Site or Services after any changes constitutes your acceptance of the revised Privacy Policy.
12. CONTACT US
If you have any questions about this Privacy Policy, please contact us:
Sync2 AI
Email: [email protected]
Website: https://sync2healthcare.com